Privacy Policy

Last updated: September 11, 2026

This Privacy Policy describes how 12 Days of Christmas Props (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from 12daysofchristmasprops.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices or for other operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on the Site and update the "Last updated" date. We may also take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve our Services, process orders, communicate with customers, and operate our online store, we collect personal information from a variety of sources, depending on how you interact with us.

We may use the information we collect to:

• Process and fulfill orders and payments.
• Arrange for shipping and delivery of products.
• Communicate with you about your orders, purchases, questions, or requests.
• Respond to customer service inquiries.
• Send newsletters, promotional communications, special offers, and other marketing communications when permitted by law.
• Operate, maintain, improve, and personalize our Site and Services.
• Understand how visitors use our Site and improve the customer experience.
• Detect, investigate, and prevent fraud, security incidents, and other unauthorized or illegal activity.
• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Protect our rights, property, customers, and the security of our Services.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with the Site.

Information You Provide Directly to Us

You may provide personal information when you place an order, contact us, sign up for our newsletter, or otherwise interact with the Site.

This information may include:

• Contact information, such as your name, email address, phone number, and mailing address.
• Order information, such as your name, billing address, shipping address, email address, phone number, products purchased, and transaction information.
• Customer service information, including information you choose to provide when you contact us through our contact form, email, or other communications.
• Newsletter information, such as your email address if you subscribe to receive our newsletters, special offers, or other promotional communications.

Payment card information is generally processed by our payment and ecommerce service providers rather than stored directly by us.

You may choose not to provide certain information. However, doing so may prevent you from placing an order, receiving products, contacting us, or using certain features of the Site.

Information We Collect Automatically

When you visit or interact with our Site, we may automatically collect certain information about your device and interaction with the Site.

This may include:

• IP address.
• Browser type and operating system.
• Device type.
• Pages or products viewed.
• Links clicked.
• Referring website or source.
• Date and time of visits.
• General information about how you interact with the Site.
• Other technical or usage information collected through cookies and similar technologies.

We may collect this information using cookies, pixels, web beacons, and similar technologies.

Information We Receive from Third Parties

We may receive information from third parties that help us operate our business and provide the Services.

For example, our ecommerce platform and service providers may collect or process information on our behalf in connection with:

• Website hosting and operation.
• Ecommerce and order processing.
• Payment processing.
• Shipping and fulfillment.
• Website analytics.
• Marketing and advertising.
• Customer communications and support.
• Fraud prevention and security.

Our Site is powered by Shopify, which provides ecommerce technology and related services. Shopify and other service providers may process information in accordance with their own privacy policies and terms.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to operate our online store and fulfill orders, including to process payments, arrange shipping, communicate with you about purchases, and provide customer support.

Communications and Marketing

If you subscribe to our newsletter or otherwise provide your contact information for marketing purposes, we may use your information to send newsletters, product announcements, special offers, promotions, and other communications.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

We may continue to send you non-promotional communications, such as order confirmations, shipping updates, or responses to customer service inquiries.

Improving Our Site

We may use information about how visitors interact with our Site to understand customer preferences, troubleshoot problems, analyze trends, and improve our products, Site, and Services.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding fraudulent, unauthorized, illegal, or malicious activity.

We may also use information to protect the security and integrity of our Site, business, customers, and users.

Legal Compliance

We may use and disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, governmental requests, or other legal obligations.

Cookies

Like many websites, we use cookies and similar technologies on our Site.

Cookies are small data files stored on your device that help websites remember information about your visit and preferences.

We may use cookies to:

• Operate and maintain the Site.
• Remember preferences and shopping activity.
• Process and support purchases.
• Understand how visitors use the Site.
• Analyze Site performance.
• Improve the customer experience.
• Support marketing and advertising activities.

Because our Site is powered by Shopify, Shopify and its service providers may also use cookies and similar technologies in connection with the operation of the Site.

For more information about Shopify's use of cookies, please review Shopify's applicable privacy and cookie policies.

Most web browsers automatically accept cookies. You can generally adjust your browser settings to remove or reject cookies. However, disabling cookies may affect the functionality of the Site and may prevent certain features from working properly.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding the collection, use, and disclosure of your personal information.

Our Site may recognize the Global Privacy Control (GPC) signal. Where required by applicable law, we will treat a recognized GPC signal as a request to opt out of certain activities that may constitute the "sale," "sharing," or targeted advertising of personal information.

You may also manage certain privacy preferences through our Your Privacy Choices feature on the Site.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, fulfill orders, or comply with legal obligations.

These parties may include:

• Ecommerce and website service providers.
• Payment processors.
• Shipping and fulfillment providers.
• Website hosting and technology providers.
• Analytics providers.
• Marketing and advertising partners.
• Customer service and communication providers.
• Fraud prevention and security providers.
• Professional advisors, such as attorneys, accountants, or other consultants.
• Government authorities, courts, law enforcement, or other parties when required or permitted by law.

We may also disclose information when you request or authorize us to do so.

Business Transactions

If our business or some or all of our assets are sold, transferred, merged, reorganized, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Sale or Sharing of Personal Information

Certain U.S. state privacy laws define "sale" and "sharing" broadly and may include certain forms of online advertising or analytics.

Depending on your location and applicable law, some disclosures of information to advertising or marketing partners may be considered a "sale," "sharing," or targeted advertising.

Where required by applicable law, you may opt out of these activities through our Your Privacy Choices page or by using a recognized Global Privacy Control signal.

Third-Party Websites and Links

Our Site may contain links to websites, social media platforms, or other online services operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms will apply. We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party websites or services you visit.

Children's Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us using the information below. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Where applicable law provides additional protections for minors, we will comply with those requirements.

Security

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Please do not send sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time we retain information depends on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Know/Access: You may have the right to request information about the personal information we collect, use, or disclose about you.
• Right to Delete: You may have the right to request that we delete personal information we maintain about you, subject to applicable exceptions.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive certain personal information in a portable format.
• Right to Opt Out: You may have the right to opt out of certain sales, sharing, targeted advertising, or other processing activities, depending on applicable law.
• Right to Withdraw Consent: Where we rely on consent to process personal information, you may have the right to withdraw that consent.
• Right to Appeal: Where applicable, you may have the right to appeal our decision regarding a privacy request.
• Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights provided by applicable law.

To exercise a privacy right, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests. The information we request for verification will depend on the nature of your request and applicable law.

You may also have the right to designate an authorized agent to submit a privacy request on your behalf, subject to applicable legal requirements.

We will respond to valid privacy requests within the time required by applicable law.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including order confirmations, shipping notifications, and responses to customer service inquiries.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact information below so that we can attempt to resolve your concern.

Depending on where you live, you may also have the right to submit a complaint to your applicable state or national data protection authority.

International Users

Our Site and service providers may process personal information in countries other than the country in which you live.

If you access the Site from outside the United States, please be aware that your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise a privacy right, please contact us:

12 Days of Christmas Props
Email: 12docprops@gmail.com

Please do not send sensitive personal or financial information through an unsecured contact form or email.